Refund policy

🔁 Return & Refund Policy

At Singla Communication, we follow a transparent and fair return & refund policy. Please read the policy carefully before placing an order.

✅ Return / Refund Eligibility

Return or refund will be accepted ONLY in the following cases:

  • Wrong product delivered

  • Product received in damaged condition

❗ Unboxing video is mandatory for any return or refund request.
The video should be:

  • Clear and unedited

  • Starting from sealed package opening

  • Showing the product clearly

Without an unboxing video, no return or refund will be processed.

❌ No Return / No Refund

  • If the customer does not like the product

  • If the product matches the order but expectations differ

  • Minor color/design variation due to lighting or screen display

  • Damage caused after delivery or due to misuse

👉 In such cases, neither exchange nor refund will be provided.

🔄 Exchange & Replacement (Warranty Products)

  • Products that come with warranty will be replaced, not refunded.

  • Replacement will be done as per the warranty terms mentioned on the product page or invoice.

🛠️ Warranty & Service Centre

  • Smartphones and some mobile accessories are covered under brand/service centre warranty.

  • For such products, customers must directly visit the authorized service centre.

  • Singla Communication is not responsible for service centre delays or decisions.

⏰ Return Request Timeline

  • Any return or damage issue must be reported within 24 hours of delivery.

  • Requests after 24 hours will not be accepted.

📦 Return Approval Process

  • Once approved, return instructions will be shared with the customer.

  • Product must be returned in original condition with all accessories and packaging.

  • Refund (if approved) will be processed to the original payment method within 5–7 working days after inspection.

📞 Contact Us

For return or refund-related queries, contact us at:
📱 Phone / WhatsApp: +91 8727808096
📧 Email: singlacommunication2018@gmail.com

⚠️ Important Note

Singla Communication reserves the right to reject any return or refund request if the policy conditions are not met.